Many American businesses use call steering systems to direct customers to the agents they need to speak to. Customers of large businesses can call in for dozens of different reasons, and it's more effective to transfer these contacts through to the agents with the right skills and experiences, wherever possible. Nonetheless, a bad call steering system can actually make things worse. If you use call steering to direct your customers, make sure you aren't falling foul of these four common mistakes.
30 March 2016
Maintaining your home is important for its appeal, value, and function, but it can become time consuming and costly due all the different tasks to complete. With certain updates increasing your home's appeal and value, others can make your house more energy efficient. Considering more than half of your home's total energy usage stems from heating and cooling, ensuring your system is in proper working condition is smart. Changing filters helps your system work in a more efficient manner, but other projects around the house can decrease heat loss while reducing energy bills.
29 February 2016
If you have a sitting room or waiting area in your office, then adding leather furniture to this space can surely leave an impression of success as well as customer satisfaction. Leather office furniture is expensive though, with a single genuine leather coach ranging in price from $2,000 to $4,000. While you can save yourself a few thousand dollars by going with a bonded leather couch made from remnant materials, your couch will still be pricey.
27 January 2016
As a business owner, you are probably aware that one of the first things your customer sees when they receive your product is your packaging. How you package your product, and types of materials you use for your packaging can have a direct impact on whether or not the person continues to purchase your product. One of the latest things that customers are starting to look for in packaging is sustainability.
29 December 2015
If you've recently purchased your first home, you may have already noticed that minor repairs and emergencies seem to pick the worst possible time to show up -- and few things can cause more disruption in your daily life (and spoilage of expensive food) than a malfunctioning refrigerator or freezer. What are your options if your refrigerator or freezer stops working during a holiday or other time of year where quick professional repair may not be an option?
9 December 2015
Don't despair if you just don't have enough money to buy a new air conditioner just yet. While purchasing a new unit will generally save you quite a bit of money in the long run with increased efficiency, you won't save any money at all if you have to take out a high interest loan to get it. Instead, use some of these techniques to keep your old unit going while you put away the money you need for a new unit.
29 October 2015
Halloween is known for celebrating creepy things, but many people prefer costumers and decorations instead of the real thing. The celebration of Halloween is also prime-time autumn weather and this season can draw a number of different pests into your home. If you're only willing to accommodate Trick-or-Treaters around the holiday, then you should contact a pest control company about the following five potential threats. Setting a plan in action will help keep the pests away from your home and remain that way each time Halloween rolls around.
22 September 2015